Last updated: 2026-07-22 Version: 1
These Terms of Service ("Terms") govern your access to and use of Consentio (the "Service"), provided by Filova Ltd, a company registered in England and Wales, company number 17263134, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("Filova", "we", "us", "our"). By creating an account or using the Service, you ("Customer", "you") agree to these Terms.
Governing law: England and Wales.
These Terms form a binding agreement between Filova and the Customer (an organization or individual using the Service). Acceptance occurs when you create a Consentio account, or when an authorized signatory accepts an order form referencing these Terms, whichever is first.
Consentio is a cloud-based cookie-consent management platform: it scans a Customer's website for cookies and trackers, displays a configurable consent banner to that website's visitors, and logs consent decisions for compliance purposes (GDPR, UK GDPR, KVKK, CCPA, and similar regimes). The Service is provided "as is" and "as available" — we do not guarantee uninterrupted or error-free operation, and using Consentio does not by itself guarantee legal compliance; the Customer remains responsible for configuring the Service correctly and for its own compliance obligations.
The Customer is responsible for maintaining the confidentiality of its account credentials and for all activity under its account. The Customer must provide accurate registration information and keep it up to date. The Customer is responsible for ensuring its own use of the Service, and the content of its consent banner, complies with applicable law in the jurisdictions where its website operates.
Paid plans are billed on a recurring monthly basis (see the current plans
and pricing at consentio.io/#pricing) via a payment processor (provider not
yet finalized — under evaluation, candidates include traditional
processors and Merchant-of-Record providers); once selected, that
processor's own terms may also apply to payment processing. Subscriptions
renew automatically each billing period until cancelled. Cancellation can
be made at any time from the account dashboard and takes effect at the end
of the current billing period; we do not provide pro-rated refunds for
unused time within a billing period, except as described in our Refund
Policy (legal/refund-policy.md). The "Agency" plan (custom pricing) is
invoiced separately under its own order form, which may include different
payment and cancellation terms.
You must not use the Service to: violate any applicable law or regulation; deploy a consent banner that misrepresents the choices actually available to end visitors or that is designed to obtain consent through dark patterns; attempt to access another Customer's account or data without authorization; interfere with or disrupt the Service's infrastructure; or reverse-engineer the Service beyond what applicable law permits.
Filova and its licensors own all rights in the Service, including its software, branding, and design. The Customer retains all rights in its own website content, cookie/consent data, and any content it configures within the Service. Filova processes the Customer's data only to provide the Service, as further described in the Privacy Policy and, where the Customer has executed one, the Data Processing Agreement.
To the maximum extent permitted by law, Filova's total liability arising out of or related to these Terms or the Service is limited to the amount the Customer paid Filova in the 12 months preceding the claim. Filova is not liable for indirect, incidental, special, or consequential damages, including lost profits or lost data, except where such exclusion is not permitted by applicable law (including mandatory consumer-protection law in the Customer's jurisdiction).
Either party may terminate the agreement at any time, subject to Section
4's cancellation terms for paid subscriptions. Upon termination, the
Customer may export its data (cookie scan results, consent records, and
configuration) for 30 days; afterward, data is handled per the retention
terms in our Privacy Policy. consent_records are enforced append-only
regardless of account status and are retained for as long as reasonably
necessary to demonstrate historical consent decisions and comply with
applicable legal obligations, as described in full in the Privacy Policy
and DPA.
These Terms are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights the Customer may have under the law of its own country of residence.
We may update these Terms from time to time. Changes are published on this page with an updated "Last updated" date; for material changes, we will notify account holders by email.
Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of third-party infrastructure the Service depends on (such as Supabase or Vercel), natural disasters, or government action.
The Customer agrees to indemnify Filova against claims arising from the Customer's use of the Service, its violation of these Terms, or its infringement of a third party's rights through its use of the Service. Filova agrees to indemnify the Customer against third-party intellectual-property infringement claims concerning the unmodified Service.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
Filova may assign these Terms in connection with a merger, acquisition, or sale of assets. The Customer may not assign these Terms without Filova's prior written consent.
These Terms, together with the Privacy Policy, any executed Data Processing Agreement, and any order form, constitute the entire agreement between the parties regarding the Service, superseding any prior agreements on the same subject.
We will give at least 30 days' notice of any price increase to existing paid subscriptions. Continued use of the Service after that notice period constitutes acceptance of the new price.
The Free plan is provided on an ongoing basis subject to its stated usage limits (see consentio.io/#pricing), and may be changed or discontinued with notice under Section 10. Where a paid plan is offered with a free trial, the trial is provided "as is" without warranty, and Filova may end a trial at any time before it converts to a paid subscription.
Filova Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: support@filova.io. Phone: +44 20 3967 8386.