Last updated: 2026-07-22 Version: 1
This Refund Policy applies to paid subscriptions to Consentio, provided by
Filova Ltd (company number 17263134, 71-75 Shelton Street, Covent
Garden, London, WC2H 9JQ, United Kingdom). It supplements our Terms of
Service (legal/terms-of-service.md) and does not limit any statutory
consumer rights you may have under the law of your country of residence.
Payments are processed by a payment processor (provider not yet finalized — under evaluation, candidates include traditional processors and Merchant-of-Record providers). Once a processor is selected, it may appear as the merchant of record on your invoice and may handle applicable VAT/ sales tax collection.
If you are not satisfied with a paid plan, you may request a full refund within 14 days of your first payment on that plan, for any reason, no questions asked.
Subscriptions renew automatically each billing period. You may cancel at any time from your account dashboard; cancellation takes effect at the end of your current billing period. We do not provide pro-rated refunds for the unused portion of a billing period outside the 14-day guarantee in Section 2.
The Agency plan (custom pricing, invoiced separately) may be subject to different refund and cancellation terms agreed in its order form.
Email support@filova.io with your account details and the reason for your request.
Requests made within the 14-day money-back guarantee window are processed promptly. All other refund requests receive a response within 5 business days.
Filova Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: support@filova.io. Phone: +44 20 3967 8386.